Customer Support During a Pandemic
There is a very interesting example when smart tourism technologies help in any situation, including emergency. WishTrip, a platform that helps to get access to SMART tools for tourism, started to think about the ways to support their customers in this extremely difficult period.
This proves the flexibility of modern technology, when a company can offer not only its direct services, but, for example, also can accept orders for delivery from restaurants. In fact, technologically, it is almost the same thing if a platform is built competently.
In general, there are already many examples worldwide when hotels are converted into hospitals, stewardesses into instructors, so that the tourism industry does not fall apart, and at least provides a minimum income for both staff and enterprises.
Therefore, we hope that the experience of this startup will be useful to others around the world.