Professor Buhalis on Smart Tourism

Our portal tries to represent smart tourism from different points of view and in all its aspects.

In addition to our practical view, an academic view is also very important. We mean the opinions of academicians and professors of tourism, because they look at the future of tourism and see what we often do not notice.

We offer you to take a look at the interview of the largest specialist in the field of smart tourism, Professor Dimitrios Buhalis from Bournemouth University ( He deals with this matter for 20 years.

The professor presents a classic academic look at smart tourism. In the interview he revealed the basic principles and smart technologies, both modern and tomorrow’s.

In any case, an ordinary tourist remains the main beneficiary of smart tourism, the entire tourism industry must work creatively and jointly for tourists comfort.

Video Interview

Other scientific works and studies of the professor:

Buhalis, D. (2020), “Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article”, Tourism Review 75(1), 267-272

Buhalis, D., Sinarta, Y., 2019, Real-time co-creation and nowness service: lessons from tourism and hospitality, Journal of Travel & Tourism Marketing, 36(5), 563-582

Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., 2019, Technological disruptions in Services: lessons from Tourism and Hospitality, Journal of Service Management, Vol. 30 No. 4, pp. 484-506

Buhalis D, Andreu L, Gnoth J., 2020, The dark side of the sharing economy: Balancing value co‐creation and value co‐destruction. Psychology and Marketing. Vol. 37(5), pp.689–704.  or

Fan, D., Buhalis, D., Lin, B., 2019, A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation, Annals of Tourism Research, Vol.78,

Buhalis, D., & Leung, R. (2018). Smart hospitality—Interconnectivity and interoperability towards an ecosystem. International Journal of Hospitality Management, 71, 41-50. 

Ladkin, A., & Buhalis, D. (2016). Online and social media recruitment: Hospitality employer and prospective employee considerations. International journal of contemporary hospitality management, 28(2), 327-345.

Mistilis, N., and Buhalis, D., Gretzel, U., 2014, ‘eDestination Marketing of the future: the perspective of an Australian Tourism Stakeholder Network ‘, Journal Travel Research, Vo.53, 1-13.

Inversini, A., & Buhalis, D. (2009). Information convergence in the long tail: The case of tourism destination information. In Information and Communication technologies in tourism 2009 (pp. 381-392). Springer, Vienna.

Buhalis, D. and Crotts, J., 2000. Global alliances in tourism and hospitality management. Routledge.

Paraskevas., A., Katsogridakis, I., Law, R., and Buhalis, D., 2011, Search Engine Marketing: Transforming Search Engines to Hotel Distribution Channels, The Cornell Hotel Restaurant Administration Quarterly, 52(2), pp. 200-208.

Qi, S., Law, R. and Buhalis, D., 2008, Usability of Chinese Destination Management Organization Websites, Journal of Travel & Tourism Marketing, Vol:25(2), pp.182-198.

Buhalis, D., 1993, Regional Integrated Computer Information Reservation Management Systems (RICIRMS) as a strategic tool for the small and medium tourism enterprises, Tourism Management, Vol. 14(5), pp.366 378.

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