Discussions about smart tourism

This section contains various discussions and seminars that discussed issues one way or another related to smart tourism and sustainable development. Not only academics and scientists take part in the discussions, but also hoteliers, guides, representatives of DMO and various technology companies.

Panel discussion about smart tourism in World Travel Market London – 2017

Key speakers of the session:

Professor Dimitrios Buhalis

Director of eTourism Lab Bournemouth University

Dr Mario Hardy

Chief Executive Officer of the Pacific Asia Travel Association (PATA).

Mr Faeez Fadhlillah

CEO and Co-founder of Tripfez & Salam

Richard Lewis

Chief executive of NPD Hotels

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Panel discussion “Smart Tourism Destinations’ contribution for the Planet and its People” in NECSTouR Conference – 2017.

NECSTouR is Network of European Regions  for Sustainable  Competitive Tourism).


Ms. Zoritsa Urosevic

Representative of the World Tourism Organization to the United Nations at Geneva


Ana Tejedor Arceredillo

WISE-Marine Coordination and Cooperation with Regional Sea Conventions, European Environment Agency

Ivan Kožić

Management Board Member of the UNWTO Croatian Sustainable Tourism Observatory

Claudio Mantero

CIVITAS DESTINATIONS Coordinator, Horarios de Funchal Transportes Publicos Funchal, Madeira Portugal

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Discussion “Smart tourism and SDGs” 

Session 4: Smart tourism and SDGs                                                                                                    “Smart Tourism as a Sustainable Development Paradigm”

Prof. Dr. Ulrike Gretzel

University of Southern California, United States. “Smart Tourism – Challenges and Solutions”

Prof. Dr. Peter O’Connor

University of South Australia, Australia. “Growth Hacking Sustainability in Tourism”

Prof. Dr. Juho Pesonen

University of Eastern Finland, Finland.

2nd CRiT Summer School. “Innovation and Technology in Tourism to Achieve SDGs” – 2022.

Centre for Research and Innovation in Tourism (CRiT), Faculty of Social Sciences and Leisure Management. Taylor’s University, Lakeside Campus.

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Discussion “Future of Travel” with Google travel – 2021


Susie Vowinkel

Managing Director, Google Travel,

Nelson Boyce

Industry Director, Travel, Google

Julia Vander Ploeg

The Senior Vice President, Global Head of Digital and Technology at Hyatt Hotels Corporate

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